Terms of Service

Please read these terms carefully before using our service.

Introduction

These Terms of Service (“Terms”) govern your access to and use of the BidLin website, application, and software platform (“Service”) operated by BidLin.com LLC (“BidLin,” “we,” “us,” “our”). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. DEFINITIONS

Platform – BidLin’s digital marketplace and software that allows Clients to request bids and Vendors to submit proposals for facility cleaning services.
Client – A company, facility manager, or property owner creating bid opportunities.
Vendor – A service provider submitting bids or performing work for Clients.
User Content – Any data, text, images, measurements, messages, proposals, or information you upload through the Service.
Account – Your registered BidLin profile.
Termination Letter - a written notice from the Client (or an authorized representative of the Client) stating that all services performed by a Vendor have ended. A valid Termination Letter must: (a) be signed by the Client or the Client’s authorized representative; (b) identify the Vendor and the affected facility/facilities; (c) state the effective termination date; and (d) be delivered to BidLin at support@bidlin.com. BidLin may require the Client to provide additional proof (e.g., Client letterhead, contact details) and may verify the notice directly with the Client prior to stopping billing.
Total Contract Value - includes all amounts billed or payable by the Client to the Vendor for services, including base service fees, add-ons, renewals, extensions, month-to-month arrangements, and any additional services performed.

2. ELIGIBILITY & ACCOUNT RESPONSIBILITIES

You must be 18 or older and legally able to enter contracts.
You must provide accurate registration information and keep it updated.
You are responsible for maintaining the confidentiality of your login credentials.
You are responsible for all activity under your Account, unless caused by BidLin’s breach.
We may suspend or terminate accounts that violate these Terms.

2.1 Vendor Registration Requirements

To register as a Vendor, you agree to provide the following documentation during onboarding:

Employer Identification Number (EIN)
Certificate of Insurance (COI)
Proof of Workers’ Compensation coverage
IRS Form W-9

2.2 Insurance and Documentation Maintenance

Vendors agree to maintain valid and current insurance policies, including general liability insurance and workers’ compensation coverage, for as long as they remain active on the Platform or perform any services awarded through the Platform. Vendors must promptly upload updated documentation when any policy renews or expires. If a Vendor’s required insurance or documentation lapses or becomes invalid, BidLin may suspend the Vendor’s Account or restrict participation in bids until updated documentation is provided.

2.3 Vendor Representations and Ongoing Compliance

Vendors represent and warrant that all information provided to BidLin is true, accurate, and complete. Vendors agree to comply with all applicable federal, state, and local laws, including labor, tax, licensing, and safety requirements, while performing any services awarded through the Platform. Vendors are solely responsible for the acts, omissions, and compliance of their employees, representatives, and subcontractors.

3. WHAT BIDLIN DOES (AND DOES NOT DO)

3.1 What We Do

Provide a platform for Clients to post opportunities.
Provide tools for Vendors to submit bids.
Process payments through Stripe.
Collect and verify facility data and measurement information.
Match supply and demand fairly based on platform activity.

3.2 What We Do NOT Do

We are not a cleaning company.
We are not a party to contracts between Clients and Vendors.
We do not guarantee bids, awards, performance, or results.
We do not guarantee revenue or contract value for Vendors.
BidLin does not sell or share personal information for targeted or cross-context behavioral advertising.

3.3 Client Facility Access and Data Collection

By creating a Client account, on your request you authorize BidLin personnel to visit your facility, survey, measure, and document relevant areas for bidding purposes. This information is added to your profile and made accessible to vetted Vendors when you post a bid request. If no bid is posted, Vendors will not have access to these details.

4. LICENSE & ACCEPTABLE USE

4.1 License

BidLin grants you a limited, revocable, non-transferable license to use the Platform in accordance with these Terms.

4.2 Prohibited Activity

You may not:

Circumvent BidLin or our fee structure
Reverse engineer, scrape, spider, or use bots
Introduce malware or harmful code
Misrepresent your identity or business
Upload content you do not own rights to
Spam Clients or Vendors
Attempt to access accounts or systems without authorization
Engage in illegal activity

Violation may result in account termination.

5. BIDDING, CONTRACTS & FEES

5.1 Independent Contracts

All contracts and projects formed between Clients and Vendors are strictly between those parties. BidLin is not a party to any such agreements.

5.2 No Guarantee

We do not guarantee:

A minimum number of opportunities
That a Vendor will win any contract
That a Client will receive a minimum number of bids
Vendor or Client performance

5.3 Platform Fees

BidLin fees may include:

One-time bid fees
Transaction or success fees
Quarterly revenue-share fees
Subscription fees (if applicable)

All fees are disclosed on the Platform and are non-refundable.

5.4 Payment Processing (Stripe)

Payments are processed by Stripe, Inc. By submitting payment information, you:

Agree to Stripe’s Terms & Privacy Policy
Authorize BidLin and Stripe to charge your payment method
Accept that Stripe is responsible for processing, storing, and securing payment data

BidLin is not liable for Stripe outages, holds, or verification delays. BidLin does not view, store, manage, or have access to Vendors’ or Clients’ bank account or credit card information. All such information is processed and stored exclusively by Stripe in accordance with Stripe’s security and privacy standards.

5.5 Payment Authorization & Late Fees

You authorize recurring and one-time charges for all amounts due. Any failure to make payments when due, including missed, late, or incomplete payments, may result in immediate account suspension and the initiation of collection actions for all outstanding balances.

5.6 Vendor Contract Termination Requirement

If a Vendor loses or terminates a contract obtained through BidLin:

The Client may provide a Termination Letter to the Vendor. The Vendor must promptly submit the Client’s Termination Letter to BidLin at support@bidlin.com
BidLin may verify cancellation directly with the Client and may require additional proof of termination. Billing will be suspended only after BidLin receives and verifies a valid Termination Letter.
The effective date for stopping billing will be the termination date specified in the Termination Letter, provided BidLin receives and verifies the Letter within fourteen (14) days of that date. If BidLin receives a valid Termination Letter later than 14 days after the effective date, billing will stop as of the date BidLin receives and verifies the Letter; no refunds will be issued for previously processed charges.
Until verification is complete, fees continue to apply, and no refunds will be issued for previously processed charges.

The Vendor acknowledges that BidLin’s quarterly 1% fee does not end when a contract expires unless the Vendor provides the Client termination letter and BidLin verifies it. If no termination letter is submitted, it is automatically assumed that services are continuing, and quarterly billing will continue indefinitely. The fee obligation ends only upon BidLin’s receipt of the Client’s termination letter. BidLin will make commercially reasonable efforts to verify the authenticity of any Termination Letter within ten (10) business days. If a Vendor disputes a charge, the Vendor must submit documentation to support the dispute (for example, copies of invoices, communications, or the Client’s Termination Letter). BidLin will review evidence and its decision shall be final, subject to any third-party dispute resolution (e.g., Stripe chargeback) or legal remedies. Vendors acknowledge that industry standards and legal requirements generally require Clients to provide written notice prior to terminating cleaning services. Accordingly, Vendors are responsible for obtaining the Client’s Termination Letter as part of the ordinary course of business.

5.7 Vendor Participation Limits

To ensure a healthy marketplace, BidLin may limit or delay Vendor onboarding until enough facilities are active to support competitive and fair bidding.

5.8 Accounting & Audit Rights

For contracts won through BidLin, Vendors agree to provide:

Documentation of invoices, payments, or revenue (upon reasonable request)
Access to limited records for audit purposes

If underpayments ≥5% of owed fees are found, Vendor must pay the difference + audit expenses.

5.9 Disputes Between Users

Any disputes between Clients and Vendors must be resolved between those parties directly. Although BidLin is not a party to agreements between Clients and Vendors, Users agree to first notify BidLin of any platform-related issues or concerns by contacting support@bidlin.com. BidLin may, at its discretion, review the issue and provide informal assistance; however, BidLin is not responsible for resolving contract, payment, or performance disputes between Users.

5.10 Vendor Contract Fee Schedule

For any contract awarded through the Platform, Vendors agree to pay a 4% success fee, calculated on the annual contract value and billed at 1% per quarter. Billing stops only when we receive the Client’s termination letter. Example: 1st Payment: Due on the service start date specified by the Client in the awarded bid. 2nd Payment: Due on the 1st day of the month, three (3) months after service begins. 3rd Payment: Due on the 1st day of the month, six (6) months after service begins. 4th Payment: Due on the 1st day of the month, nine (9) months after service begins, and so on. For example: If service begins November 18, the first payment will be on November 18th, and the second payment is due on February 1.

5.10A Continuation of Fees, Renewals, and Ongoing Service Billing

Any contract, project, or agreement awarded through BidLin (“Platform”) automatically creates a continuing payment obligation to BidLin. The Vendor agrees that BidLin’s fee is four percent (4%) of the total contract value, billed as four (4) quarterly installments of one percent (1%) each. This quarterly 1% fee continues indefinitely and applies to: The initial contract term Any renewal, extension, amendment, or modification Any continued service after expiration Any holdover or month-to-month service Any off-platform continuation of the relationship Any ongoing relationship between the Vendor and the Client originally matched on BidLin Any continued services provided by the Vendor to a Client obtained through BidLin—whether on or off the Platform and whether under a written contract or informal arrangement—remain subject to BidLin’s quarterly 1% fee Unless and until BidLin receives a Client termination letter from the Vendor, confirming that all services between the Vendor and the Client have completely ended. If no termination letter is submitted, BidLin will deem the Client–Vendor relationship to be active, and the quarterly 1% fee will continue to be billed. Failure to submit a termination letter constitutes confirmation that the Vendor continues to provide services to that Client and therefore remains subject to BidLin’s continuing fees.

5.10B Ongoing Payment Method Requirement

The Vendor agrees to maintain at all times a valid, chargeable, and up-to-date payment method on file with BidLin and Stripe for as long as any quarterly fee obligations remain outstanding. The Vendor expressly authorizes BidLin and Stripe to process recurring quarterly charges until BidLin receives and verifies the Client’s termination letter as described in Sections 5.6, 5.10A, and 5.10B. Failure to maintain a valid payment method does not relieve the Vendor of outstanding or future fee obligations, and any declined, expired, or revoked payment methods may result in suspension of the Vendor’s account and collection of all amounts due. This ongoing fee obligation is a material condition of using the Platform and is agreed to be commercially reasonable by the Vendor.

5.11

BidLin may modify its fees at any time with notice posted on the Platform. Fee changes apply to future transactions only.

6. NON-CIRCUMVENTION & NO POACHING

You agree not to:

Circumvent the Platform to avoid BidLin fees
Enter into off-platform deals with any User you met via BidLin
Share contact information for the purpose of bypassing the Platform
Solicit or hire a Client/Vendor outside the Platform without BidLin’s written consent

Any violation is a material breach and may result in termination, withheld payments, legal action, and recovery of unpaid fees and audit costs.

7. USER CONTENT

You retain ownership of your User Content. You grant BidLin a license to:

Host, store, display, reproduce, modify, distribute, and use your User Content
As needed to operate, improve, promote, and secure the Platform

We may remove content that violates laws or these Terms.

7.1

Vendor “My Profile” information, including business credentials, service areas, and uploaded documentation, may be made visible to Clients for the purpose of evaluating bids. By using the Platform, Vendors consent to this visibility.

7.2

Vendors may use Client facility data solely for preparing bids. Vendors may not reuse, sell, or distribute Client data outside the Platform.

7.3 Client Use of Vendor Information

Clients may use Vendor information solely for evaluating and awarding bids. Clients may not reuse, distribute, alter, or disclose Vendor documents, certificates, pricing structures, or proposals outside of the Platform.

8. INTELLECTUAL PROPERTY

The Platform, software, branding, and all non-User Content are owned by BidLin.com LLC or its licensors. You may not copy, modify, or distribute our IP without permission.

8.1 Copyright Complaints (DMCA Takedown Procedure)

If you believe that any content on the Platform infringes your copyright, you may submit a notification under the Digital Millennium Copyright Act (“DMCA”). Your notice must include: A physical or electronic signature of the copyright owner or authorized agent Identification of the copyrighted work claimed to be infringed Identification of the infringing material and its location on the Platform Your contact information A statement that you have a good-faith belief the use is not authorized A statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the copyright owner DMCA notices should be sent to: support@bidlin.com BidLin may remove or disable access to the reported material and may terminate repeat infringers’ accounts in appropriate circumstances.

9. THIRD-PARTY SERVICES

The Service may link to or integrate third-party tools (e.g., Stripe). BidLin is not responsible for third-party content, policies, or actions.

10. SERVICE CHANGES & AVAILABILITY

We may update, suspend, or discontinue parts of the Service at any time. We may release beta features that are “as is.”

11. WARRANTIES & DISCLAIMERS

The Service is provided “AS IS” without warranties of any kind, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

12. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

BidLin is not liable for indirect, incidental, special, punitive, or consequential damages.
BidLin’s total liability will not exceed the greater of: (a) fees paid to BidLin in the prior 12 months, or (b) $100.

13. INDEMNIFICATION

You agree to indemnify and hold BidLin harmless from claims arising from:

Your use of the Service
Your User Content
Your breach of these Terms
Your violation of laws or rights of others
Your misuse of Client facility data or Vendor information obtained through the Platform.

14. TERMINATION

You may close your account at any time. We may suspend or terminate accounts for any reason, including violations of these Terms. Sections intended to survive termination do survive (including fees owed). Termination of your Account does not relieve you of any outstanding fees, payment obligations, or audit requirements associated with contracts obtained through the Platform. BidLin may retain necessary information for legal, financial, and compliance purposes.

15. INDEPENDENT CONTRACTOR STATUS

BidLin is an independent contractor. Nothing creates a partnership, joint venture, or employment relationship between BidLin and Users.

16. GOVERNING LAW & VENUE

These Terms are governed by the laws of New Jersey. Exclusive venue is in Monmouth County, New Jersey.

17. ENTIRE AGREEMENT; SEVERABILITY

These Terms + the Privacy Policy constitute the full agreement. If any provision is invalid, the remainder stays in effect.

18. CHANGES TO THESE TERMS

BidLin may update or modify these Terms from time to time. Material changes will be communicated through the Platform or email. Continued use of the Service after changes become effective constitutes acceptance of the updated Terms.

19. CONTACT INFO

For legal and support questions: support@bidlin.com